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Guides for people who already use Olympus. Search the guides, or ask Athena. She answers from these guides and brings in the team when a person is needed, at any hour.

Payments Cards Accounts Merchant settlements Transfers Identity verification API and developers Call Olympus support

Quick answers, by topic.

Short answers to the questions we hear most.

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Getting started

Open an account and find your way around.

Create an Olympus accountOpen a business account on Olympus web banking in a few minutes.A tour of Olympus web bankingWhere to find accounts, payments, cards, invoices, receipts, your team and settings.

Accounts and verification

Identity checks, signing in and passwords.

Verify your identityWhy Olympus checks who you are, what it asks for, and what stays locked until you are approved.Sign in, use a passkey, or reset your passwordWays to sign in, and what to do if you have forgotten your password.Close your account or erase your dataHow to close an Olympus account, and how to ask for your personal data to be erased.Turn on two-step sign-in and passkeysAdd an authenticator app or a passkey so a stolen password alone is not enough.Keep your account safeThe habits that stop most fraud, and what to do straight away if something looks wrong.

Team and access

Invite people and choose what they can do.

Invite teammates and choose their roleGive colleagues access without sharing a login, and limit what each person can do.

Cards and spending

Issue cards, set limits and control who approves what.

Issue and manage cardsIssue virtual or physical debit cards, freeze and unfreeze them, and see why a card may be frozen.Payment limits and approvalsSet a daily limit for the team and the amount above which members need an owner or admin to approve.

Payments and merchants

Send, request, collect and settle.

Send money and request paymentPay a beneficiary, move money between your accounts, or ask a customer to pay you.Create payment links and QR codesGet paid without building anything: share a link or show a code.Choose where your balance settlesSettle to your Olympus account or to an external bank account, and what to check before you connect one.Payment, refund and payout statusesWhat each payment, refund and payout status means, and how refunds behave.Scheduled and recurring paymentsAutomate regular payments to your beneficiaries, and pause or resume them.International transfers and wire detailsSend money abroad with the fee and rate shown first, and share your details to receive an international transfer.Pay bills and buy airtimeBuy airtime, data and TV subscriptions and pay utilities from your balance.Statements and exportsDownload monthly statements and export transactions for your accountant.Fees and limits: where to find themWhat is published, what is shown before you pay, and the limits that apply while Olympus is in the regulatory sandbox.

Cash and agents

Cash in, cash out and CashPoint.

Cash in and cash out with CashPointPut cash into your account or take cash out at an Olympus agent, with or without a code.

Receipts, orders and invoices

Keep the paperwork behind every payment.

Receipts inbox and receipt rulesSend receipts in by email, WhatsApp or upload, have them matched to payments, and set when a receipt is required.Your bill inbox email addressEvery business gets its own address at ap.olympuspay.co. Suppliers email invoices to it and we read, check and list them.Purchase orders and supplier billsRecord what you ordered, then check every supplier invoice against it before you pay.Invoices, quotes and subscriptionsBill your customers, send quotes and set up repeating invoices.Book travel in OlympusSearch flights, hotels, activities, airport transfers, insurance and visa information from your account.

Athena

Your assistant in the app, and how to reach a person.

What Athena can doAsk questions, get things prepared, and confirm them. What Athena can and cannot do, and how it stays in your control.Talk to a personHow to reach the team from the help button, by phone or by email, and what your case number is for.

Developers

API keys, the sandbox and webhooks.

Sandbox and live API keysTest keys move no real money. Live keys need a verified account.Receive and verify webhooksGet a signed event the moment a payment succeeds or a payout completes.From sandbox to live: a checklistWhat to test with a sandbox key, and what to check before you switch to a live key.

Olympus Go

The point-of-sale and cash-point app.

Get started with Olympus GoSign in to Olympus Go with the account you already have.Olympus Go says "Verification in progress"What the message means and what to try if you think you have already been approved.

Security and contact

Report a problem or reach the team.

Contact support and report a problemHow to reach the team, and how to report a security issue or a complaint.

Still need help?

Write to the team and you will get a confirmation straight away and a reply from a real mailbox.

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