Athena can help at any hour, and it hands over to the team when a person is needed.
- Help button: the Athena button at the bottom right of our website and apps. Ask your question, and ask for the team if you would like a person.
- Email: support@olympuspay.co for help with an account.
- Phone: +267 391 3289 or +267 391 3328, Monday to Friday, 8am to 5pm Central Africa Time.
- The contact page routes you to support, developers, sales or security. See Contact.
Your case number
When we open a case you get a reference that starts with OLY, followed by numbers. Quote it if you write or call, so we can find the conversation straight away. The team replies in the same conversation, and you can also see the reply in your email.
For a phone call about your account, we verify you first. We never ask for your password, your two-step codes or your card PIN.
To make a complaint, say so in your first line. Our complaints procedure explains what happens next.