You can close your account at any time, and you can ask Olympus to erase your personal data. Both are handled through one request form.
Before you close
- Withdraw your balance to a bank account in your name.
- Cancel scheduled payments and cards.
- Wait for payments in progress and disputes to finish.
- For a merchant account, make sure settlements are paid out and remove API keys and team access.
Make the request
- Open the account closure page and fill in the form.
- We email you a reference number.
- We contact you to verify your identity.
- We confirm by email when your account is closed or your data is erased.
What is kept
Some records must be kept by law, such as identity checks and transaction records. They are restricted and deleted at the end of the legal retention period. The policy explains what we erase and what we keep.